Refund & Cancellation Policy
Clear, fair terms regarding cancellations, schedule modifications, and refund eligibility for our Edmonton luxury vehicle services.
1. Airport Transfers
We provide industry-leading flexibility for travelers navigating Edmonton International Airport (YEG).
- Free Schedule Update: Enjoy free updates to your pickup schedule for up to one year. This applies to departure issues such as illness or documented flight disruptions.
- Cancellation: You may cancel your airport transfer up to 48 hours before your scheduled pickup for a 75% refund.
2. Hourly Chauffeur Service
Hourly bookings involve dedicated vehicle blocks reserved exclusively for your itinerary. To manage our fleet availability, the following rules apply:
- Cancellations made at least 48 hours in advance are eligible for a 75% refund.
- Cancellations made within 48 hours of the service start time are non-refundable.
3. Special Events & Concerts
This policy covers concerts, Oilers hockey games, major sporting events, galas, and wedding transfers.
- No Refund Policy: All event-related transfers are strictly non-refundable.
- This guarantees vehicle block reservations and ensures driver schedules are maintained during high-demand peak hours.
Questions Regarding Your Booking?
Our local dispatch team is available 24/7 to assist with schedule modifications or itinerary updates.
Ready to Reserve Your Chauffeur in Edmonton?
Experience premium black car service with professional chauffeurs, late-model luxury SUVs, and guaranteed flat-rate pricing. Reserve online in under 2 minutes or text dispatch directly.
- ✓ Guaranteed Fixed Rates
- ✓ Flight Tracking Included
- ✓ 24/7 Local Dispatch
